March 2020: Due to the coronavirus, Hetton Group Practice informs you that all appointments will be converted to telephone or video appointments. Only patients that have been requested to attend by a clinician should come into the practice for a face to face appointment until further notice. If you need to contact us, please call the practice. If you are worried about Coronavirus, then please use the NHS111 online service for advice and help – https://111.nhs.uk/service/COVID-19/
Appointments can be made either by telephone, online or by calling in at the reception desk. You can either book an urgent on the day appointment (if available) or go for a pre-bookable appointment.
We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
Please read the document below regarding why a receptionist may ask the nature of your problem when booking an appointment:
Extended Access Service:
Require an appointment out-of-hours? We may be able to offer you an appointment at one of the 5 hubs across the city. There are a limited number of appointments available to us daily. These will be out-of-hours appointments (i.e. evenings/ weekends).
Service opening times: Mon-Fri 6:00pm-8:30pm, weekends 9:00am-5:30pm. This is a service run by local GPs. Book an appointment via your GP practice.
Appointments are for things such as minor ailments and not ongoing problems that need continuity from their own GP. Patients can be seen in any location regardless where they are registered. Only stipulation is that they are registered with a GP in the Sunderland area.
Sunderland Extended Access (SEAS) has appointment in 5 hubs across the city.
Pallion Health Centre, SR4 7XF -West
Riverview Health Centre, SR1 1XW -East
Southwick Health Centre, SR5 2LT -North
Houghton Health Centre, DH4 4DN -Coalfields
Galleries Medical Centre, NE38 7NQ -Washington
Patients right to express a preference of practitioner:
We will always try to give you an appointment with the doctor that you prefer, but it may not always be possible. It is also advisable that you try and see the same doctor during the course of the same illness.
Cancelling unwanted appointments
Please always attend your appointment on time and if you are unable to keep your appointment then please remember to call us as soon as possible. By doing this, you will be helping us to make more appointments available for you and other patients.
Please ask the reception staff for further advice on the appropriate appointment.