New appointment booking system starting Monday 5th August 2024.
GP appointments
All GP appointments are triaged by the duty GP. You can make an appointment request by filling in an eConsult form online (please click on the banner below) or by calling to submit an appointment request. In each instance your appointment request will be reviewed by the duty GP and reception will contact you to book an appointment if this is needed. Your request may be dealt with without an appointment by the duty GP or you may be advised that your problem is suitable for self care.
The eConsult online form is open between 06:00 and 22:00 Monday to Thursday and 06:00-17:00 on a Friday.
Our appointment phone lines are open between 0830-1300 and 14:00-18:00.
There is no advantage to calling the practice to make a request if you are able to use the online eConsult form. In each instance you will have to wait for reception to contact you after the duty GP has triaged your appointment request.
Nurse/HCA Appointments
You can book an appointment with the nurse or HCA by calling reception. Reception will need to know the reason for your appointment so that they can ensure your appointment is booked for the appropriate amount of time (which ranges from 5 minutes to 30 minutes). In some circumstances you will be able to self book a nurse/HCA appointment online. This will be an option if the practice contacts you for a regular check such as a smear test or a chronic disease review.
Non-urgent advice: Cancelling or changing an appointment
Phone the surgery and press option 1 this is available 24 hours a day 7 days a week.
To do this you will be instructed to enter your DOB on your telephone keypad. If the number they are calling from and DOB match the patient record you will be directed to listen to your upcoming appointments, which will be read back to you, for example – “We have found 3 appointments for you. Your 1st appointment is on Tuesday 23rd August 2023 at eleven thirty am”
Each month hours of GP and practice nurse time is wasted due to patients not turning up for their appointments. Please let us know as soon as possible if you no longer need your appointment.
You’ll receive a text message 24 hours before your appointment, you can also cancel any unwanted appointments by following the link on this reminder text.
If you need help when we are closed
If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
To find out about other available local health services, including Enhanced Access appointments on evenings and weekends, please click here
If you need help with your appointment
Please tell us:
– If there’s a specific doctor, nurse or other health professional you would prefer to respond
– If you would prefer to consult with the doctor or nurse by phone, face-to-face or by text
– If you need an interpreter
– If you have any other access or communication needs